NGADI PERMANA; MUHAMMAD RIZAL; FARAH QALBIA. Investigating the Role of Emotional Labor in Service Industry Management: A Qualitative Approach. International Journal of Business, Marketing, Economics & Leadership (IJBMEL), [S. l.], v. 1, n. 2, p. 33–42, 2024. DOI: 10.70142/ijbmel.v1i2.198. Disponível em: https://jurnal-mnj.stiekasihbangsa.ac.id/index.php/IJBMEL/article/view/198. Acesso em: 5 jul. 2025.